When using our Monitoring solutions, such as KNXMonitor, you will be covered by the Logd
- What information do we collect about you
- How will we use the information about you
- How we store information we hold about you
- Access to your information and correction
- Other websites
- How to contact us
We collect information about you when you contact us, use our website and if you complete a marketing sign up form on our websites. We also collect information when you complete customer surveys or provide feedback. This information could be in the form of contact information or digital information i.e. cookies.
How will we use the information about you?
We use information you have provided to offer some of our services such as KNX project visualisation. We may also use this information to review and improve our services.
We use your information collected from the website to personalise your repeat visits to our website.
If you provide your consent, we will also contact you about news, products and services we think will be of interest to you. To facilitate this we may share your information with third party data processing companies, however this will only ever be for our own use.
Other than in the specific circumstances above, Logd Ltd will not share your information and nor will sell your data or hand it over to external marketing companies or third party vendors.
How do we store information about you?
Once we receive Information about you will be stored securely on cloud based systems located in the UK and European Economic Area (EEA).
Information may also be saved in emails, again stored securely on cloud based systems. Where information is stored outside of the EEA, this will be done in compliance with all safeguarding and regulatory requirements.
Occasionally we will send you information about products and services which may be of interest to you but only if you have consented to receive such marketing. You may opt out at a later date as you have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here to send us an email.
Account data – Usernames and email addresses of your online account for our software services are stored in cloud based systems.
Personal data – Your passwords, payment information and credentials are stored in third party cloud based secure services. Logd Ltd do not have access to this information at any time. In the event that the service is terminated by us for whatever reason the information is permanently and irretrievably deleted. If you delete your account the information is permanently and irretrievably deleted. You are responsible for the safe storage of your personal credentials so they may not be compromised by a third party. Logd Ltd accepts no liability for losses or whatsoever caused by the misuse or misappropriation of your personal data.
Project Data – All information you provide about the project or projects you load to our
websites, including, but not limited to: Name, IP addresses, configuration files, is stored in our cloud based systems hosted by our chosen reputable data storage provider. All efforts
are made to ensure security of this information. Access to the project data is restricted to Logd Ltd employees, directors or contractors, unless by express written permission from you.
Recorded Project data – All data recorded from a project is held securely in our cloud based systems hosted at our chosen reputable data storage provider. Access to the project data is restricted to Logd Ltd employees, directors or contractors, unless by express written permission from you.
All the project data will be stored until,
- it is requested by you in writing to be permanently deleted,
- at least 6 months after you cease to purchase services from us at which time the
data may be permanently deleted,
- we inform you that the data will be deleted for whatever reason. Logd Limited accepts no responsibility for the availability of the stored data at any time.
Access to your information and correction
You have the right to request a copy of the information that we hold about you to ensure it is accurate or have it removed. If you would like a copy of your personal information that we have available, please email or write to us at the following address. You will be required to authenticate your identity and authority to access this data:
11 St. Peters Gate
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. It also enables us to offer a better browsing experience. For further information visit https://ico.org.uk/for-the-public/online/cookies/. You can set your browser not to accept cookies, however, in a few cases, some of our website features may not function as a result.
How to contact us